ZStack Cloud Platform
Single Server, Free Trial for One Year
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Documentation&Tools
Comprehensive product documentation and tools
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Support & Services
Upholding the value of Customer First and the mission of Serving Customer, ZStack is dedicated to providing secure and stable services for customers.
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Training & Certification
To educate ZStack partners and interested individuals about cloud computing and to cultivate cloud computing talent.
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Content
ZStack provides innovative cloud infrastructure for ten major industries
VMware-to-ZStack Case Collection
The report provides three major
solutions and customer case studies for transitioning from VMware to ZStack.
ZStack Services
Upholding the value of Customer First and the mission of Serving Customer, ZStack is dedicated
to providing secure and stable services for customers.
Service Values
Responsive and Efficient
Responds to platform issues or requests in a timely manner and capable of solving
problems with high efficiency.
Plan and Practice
Provides the best practice plans and services to deliver business-specific practice suggestions.
Beyond Expectation
Provides high-quality customer services to ensure customer experience beyond expectations.
Service System
Features the combination of onsite and remote support while also provides
comprehensive and systematic O&M services.
Cost-efficient
Lowers the O&M costs of cloud computing and makes the core business more competitive.
Stable and Reliable
Secures the stable and reliable operation of business.
Service Category
5*8 Annual Service
Services of eight hours a day and five days a week
Response within 4 hours
Ticket/Email support
Response Level:
Services of eight hours a day and five days a week, Response within 4 hours, Ticket/Email support
Services:
Platform upgrade, troubleshooting, and remote support
Scenarios:
Testing environments or small-or-medium production environments that require relatively less restrict real-time guarantees
7*24 Annual Service
7/24/365 Service
Response by technical colleague within 1 hour
Faulty questions to be addressed within 4 hours
Ticket/Email/IM software support
Response Level:
7/24/365 Service, Response by technical colleague within 1 hour, Faulty questions to be addressed within 4 hours, Ticket/Email/IM software support
Services:
Services included in the 5*8 Annual Service plan plus emergency guarantees, knowledge base feeds, and faster technical response
Scenarios:
Production environments that have high requirements over real-time guarantees
VIP Annual Service
7/24/365 Service
Response by technical colleague within 1 hour
Faulty questions to be addressed within 4 hours
Ticket/Email/IM software support
Response Level:
7/24/365 Service, Response by technical colleague within 1 hour, Faulty questions to be addressed within 4 hours
Services:
Dedicated experts, business migration from VMware to ZStack (up to 20 cloud hosts), cloud platform O&M solution design,
solution design, cloud platform security upgrade, system upgrade and maintenance of physical hosts which have ZStack Cloud platforms installed,
O&M management of the cloud platform’s network environment, remote inspection twice a year, cloud platform-related consulting and guidance
Scenarios:
Production environments that have extremely high requirements over business continuity
5*8 Annual Service
Response Level:
Services of eight hours a day and five days a week, Response within 4 hours, Ticket/Email support
Services:
Platform upgrade, troubleshooting, and remote support
Scenarios:
Testing environments or small-or-medium production environments that
require relatively less restrict real-time guarantees
7*24 Annual Service
Response Level:
7/24/365 Service, Response by technical colleague within 1 hour, Faulty questions to be addressed within 4 hours, Ticket/Email/IM software support
Services:
Services included in the 5*8 Annual Service plan plus emergency guarantees, knowledge base feeds, and faster technical response
Scenarios:
Production environments that have high requirements over real-time guarantees
VIP Annual Service
Response Level:
7/24/365 Service, Response by technical colleague within 1 hour, Faulty questions to be addressed within 4 hours
Services:
Dedicated experts, business migration from VMware to ZStack (up to 20 cloud hosts), cloud platform O&M solution design,
solution design, cloud platform security upgrade, system upgrade and maintenance of physical hosts which have ZStack Cloud platforms installed,
O&M management of the cloud platform’s network environment, remote inspection twice a year, cloud platform-related consulting and guidance
Scenarios:
Production environments that have extremely high requirements
over business continuity
Service Process
Customers
ZStack is much simpler and easier to use than OpenStack. It is
the best solution to enterprise infrastructure cloudization and
the pioneer of hybrid cloud solutions.
The linear scalability of ZStack cloud platforms meets the very
demands of our Government Cloud projects. We can linearly scale resources from a small
size to a medium or large size based on our business needs. ZStack greatly reduces our
business burdens and risks.
ZStack has been our reliable service provider since 2017. It provides
us secure, reliable, on-demand, and cost-efficient hybrid cloud services. ZStack products
have strong architecture and are highly scalable while are easy to deploy and implement O&M
operations. The rich experience of ZStack in deploying servers from the scale of one to
the scale of over a thousand can ensure the safety of upfront investments and lower
the learning costs of technicians.
Start Your Journey at ZStack Cloud
Download Now